SUPPORT

E-MAIL SET UP & USER GUIDES
ERROR REPORTING GUIDE
TECHNICAL SUPPORT

We are here to help resolve any errors and issues that you may encounter. Reviewing this guide when reporting an error will greatly assist in a timely resolution.

Depending on the error, not all of the following information is required but whatever you can and are willing to provide will be most helpful.

Basic Information

  • Desktop or Mobile?
  • If mobile, what device(s)? e.g., iPad, iPhone, Android
  • Operating System(s)? e.g., Windows XP/7/8, Mac OS X, Linux, Windows Mobile, iOS, Android
  • Browser Type(s)? e.g., Google Chrome, Mozilla Firefox, Microsoft Internet Explorer (IE) 6/7/8/9/10, Apple Safari

Error Information

  • Document the steps that produces the error. A reproducible error guides us quicker than vague circumstances around an error.
  • Provide the exact text of the error message.
  • Provide the entire URL of the page that is producing the error. The URL can be found in the address bar of the browser.
  • “A picture is worth a thousand words.” Screenshots are often helpful. Click here to learn how to take a screenshot on your system or device.